Privacy Policy

At Gambiva Casino, we value the trust our players place in us. Protecting your personal data is an important part of how we operate, and we are committed to handling your information in a secure, responsible, and transparent way. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. We encourage you to read this policy carefully so you understand how your information is managed.

Data Processing

This Privacy Policy explains how Gambiva Casino processes personal data in line with applicable gambling regulations and legal obligations. The processing of certain personal information is necessary for us to provide access to our games, payment features, customer support, and related services.

Gambiva Casino operates under the management of Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

By using our services, you confirm your acceptance of this Privacy Policy. We may update this policy from time to time, and we recommend checking it regularly to stay informed of any changes. Continued use of Gambiva Casino after updates have been made will be treated as acceptance of the revised policy.

Collection of Information

We may collect different types of personal information through our website and services, including:

  • Registration and communication data, such as your name, email address, phone number, residential details, and any documents submitted during account registration or customer support communication
  • Interaction records, including correspondence with our support team through email, live chat, or other contact channels
  • Transaction and usage data, including deposits, withdrawals, betting activity, login history, and technical information about how you use the website
  • Compliance documentation, such as identity verification documents and any additional records required to meet legal and regulatory obligations

Usage of Information

The personal data we collect may be used for the following purposes:

  • To process deposits, withdrawals, wagers, and other account-related transactions
  • To provide the services, products, and support you request
  • To verify your identity and carry out compliance checks
  • To send promotional offers and marketing materials where you have given explicit consent
  • To comply with legal and regulatory obligations, including anti-money laundering requirements
  • To detect, investigate, and prevent fraud, abuse, and other unlawful activity
  • To analyse customer behaviour and improve our website, products, and services

Marketing Communications

Where you have provided consent, Gambiva Casino may use your personal data to send promotional communications about our products, services, offers, and updates. You may withdraw your consent and opt out of marketing communications at any time by adjusting your account settings or contacting our customer support team.

Disclosure of Information

We do not sell or rent your personal data to third parties. However, your information may be shared in the following circumstances:

  • Within our corporate group, where necessary to provide our services effectively
  • With trusted partners and service providers who assist us with operational, regulatory, or compliance-related functions
  • With third-party providers for services such as payment processing, fraud prevention, identity verification, and technical support

Any such disclosure is made under strict confidentiality and data protection requirements to ensure that your information remains secure.

Data Security and Retention

Gambiva Casino uses appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure. We retain personal data only for as long as necessary to meet legal, operational, and regulatory requirements. This may include retaining data for at least five years after account closure where required under anti-money laundering laws.

Cookies and Tracking

To improve your experience on our website, Gambiva Casino uses cookies and similar tracking technologies. These may be used to remember your preferences, analyse website traffic, improve site functionality, and support marketing activity. You can manage or disable cookies through your browser settings, although doing so may affect certain features of the website.

Your Rights and Contact Information

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, and in certain circumstances request the deletion of your data. You may also object to the use of your information for direct marketing purposes.

If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection Officer by email. Where applicable under GDPR or other relevant privacy laws, you also have the right to lodge a complaint with the appropriate supervisory authority.

Final Statement

This Privacy Policy reflects Gambiva Casino’s commitment to protecting your privacy while maintaining a secure, compliant, and reliable gaming environment. If you need any further information about how we handle your personal data, please contact us for assistance.